a) "You" or "Client" refers to the person or people whose name or behalf the reservation is made.
b) We, "Us," and "Company" refer to Travel O’clock LLP.
c) "Independent Contractors" refers to any individual or group that the business has chosen to provide services to the client, such as hoteliers, hotel owners, owners of shipping companies, railroads, ferry boat operators, and coaches.
Please note that the information provided in the quotations is based on the most current data available at the time of query. Due to unforeseen circumstances beyond our control, we reserve the right to make necessary changes to the itinerary, both before and after booking.
We will promptly notify you if we anticipate significant changes well in advance. However, in certain cases, such as unexpected road closures, restaurant changes, or high-demand events, adjustments may need to be made on-site by our tour managers or local representatives.
We understand that such changes can be inconvenient and we strive to minimize disruptions. In the event of limited hotel availability, we may need to make accommodations in nearby cities to ensure your comfort and enjoyment of the tour.
Our tour menus are pre-determined and outlined in the given Quotation. We cannot accommodate special meals or diets unless explicitly stated in the brochure and your preferences. We may adjust meal arrangements due to unforeseen circumstances. If you miss a meal due to late arrival or personal outings, we cannot provide a refund or replacement.
Please note that the exact number of meals included in your tour is clearly specified in the 'Package Inclusions’ section of the brochure. We encourage you to review this information carefully to ensure your understanding of our meal arrangements.
To ensure a comfortable and budget-friendly experience, we have carefully selected accommodations that prioritize comfort while maintaining affordability. While we strive to provide the hotels listed in the itinerary, similar accommodations may be offered if necessary.
Please note that European rooms tend to be smaller in size. To maximize comfort, we recommend a maximum occupancy of three persons per room. Triple rooms often feature a rollaway bed. In the United States, triple rooms typically do not include an additional bed or associated charges.
Guests are responsible for the safekeeping of their personal belongings at all times. We cannot be held liable for any loss or damage to personal items. Any damages incurred to hotel rooms during your stay will be the guest's responsibility, and the company will not be liable.
To enhance passenger comfort and convenience, we may adjust the tour itinerary including flight routes. We will provide advance notification of any such modifications.
Please note that if a client misses any portion of the sightseeing tour due to their own delay, they will not be eligible for a refund. This includes instances where the client fails to adhere to designated meeting times or participates in personal activities that result in missing scheduled tour components.
We recommend that clients plan their time accordingly and adhere to the tour schedule to ensure they do not miss any valuable experiences. If you have any concerns or questions about the itinerary or tour schedule, please do not hesitate to contact our tour manager or local representative for assistance.
Our tour fleet features air-conditioned & non-air-conditioned cars/ Coaches. To ensure equitable seating arrangements, we employ a daily seat rotation policy, eliminating assigned seating. We strongly advise against leaving valuable items unattended on the coach when disembarking. The company cannot be held responsible for any loss or theft of personal belongings. Guests are solely responsible for the safekeeping of their personal effects. Any damages incurred to the coach during your stay will be the guest's responsibility, and the company will not be liable.
All clients participating in a Travel O’clock LLP travel package must possess a valid visa. Please be aware that visa issuance or denial is solely at the discretion of the relevant consulate or authority. The company cannot be held responsible for visa rejections, even when all required documents are submitted.
We are not liable for visa non-issuance resulting from incomplete or delayed documentation provided by clients.
Passengers whose UK or US visas are denied must notify us at least 45 days prior to the departure. A cancellation fee of INR 2,000 per person will be deducted, and the remaining deposit will be refunded. If notification is received within 45 days of the tour's operation, standard cancellation charges will apply. For tickets already issued, the cancellation will be as per the T&C of the Airline and a service charge of Rs. 2000.
The requested tour date will be confirmed upon visa acquisition and is subject to tour availability at that time.
Any transfer from one tour to another prior to the departure of the originally booked tour will be considered a cancellation, subject to the applicable cancellation charges. A new booking must be made for the desired tour.
Should you need to cancel your tour, written notification is required. Cancellation charges will be applied as follows:
Important Note: Please be aware that these cancellation charges are in place to cover our administrative costs and to ensure fair treatment for all guests. It can be changed or altered as per situation.
The company reserves the right to cancel any travel before departure, at its discretion. All payments made will be refunded in full, in Indian Rupees, and no additional compensation will be provided. However, we strive to avoid cancellations and will provide advance notice whenever possible.
For cruise cancellations, regardless of timing, 100% of the cruise cost paid will be forfeited. This policy is in place due to the unique nature of cruise bookings and the associated commitments made to cruise lines.
The company is not liable for any additional costs or fees incurred for air ticket issuance, cancellation, or other arrangements not made through the company. We recommend that guests carefully review the terms and conditions of any third-party bookings to understand their cancellation policies and potential charges.
If you have any questions or concerns regarding our cancellation policy or the terms of your tour, please do not hesitate to contact our customer service team.
Refunds for amendments or cancellations will be issued directly to you for bookings made through our company office. For bookings made through a preferred sales agent (PSA) or travel agent, refunds will be processed through them. Please allow a minimum of 30 days for refund processing.
No refunds will be provided for unused services, such as meals, entrance fees, optional tours, hotels, or sightseeing. This includes instances where guests choose not to participate in scheduled activities or opt for alternative arrangements. If you have any questions or concerns about our refund policy or the terms of your tour, please do not hesitate to contact our customer service team.
Guests are required to inform the company of any pre-existing medical conditions that may affect their ability to fully participate in the tour or potentially impact the overall group experience. This includes, but is not limited to, chronic illnesses, allergies, disabilities, or any other health concerns that could require special accommodations or medical attention during the tour.
The company reserves the right to request written medical clearance from a qualified healthcare provider prior to departure. This documentation may be necessary to ensure the guest's suitability for the tour and to identify any potential risks or precautions that should be taken.
Failure to disclose a medical condition may result in the company's inability to provide necessary assistance. In such cases, the company cannot be held responsible for any adverse health consequences or inconveniences that may arise
It is highly recommended that guests purchase comprehensive travel insurance to cover medical expenses, emergency evacuation, and other potential contingencies that may occur during their trip. Travel insurance can provide peace of mind and financial protection in the event of unforeseen circumstances.
Pursuant to Section 206C(1G) of the Income Tax Act 1961, a Tax Collected at Source (TCS) is applicable to bookings of overseas tour packages.
Deposit and Full Payment: To secure your reservation, a deposit of 10% of your tour cost is required. The remaining balance must be paid in full according to the payment terms outlined in the booking form. Late or incomplete payments may result in booking cancellation, forfeiture of your deposit, and additional cancellation charges as detailed elsewhere in this agreement.
Company's Right to Modify or Cancel: The Company reserves the unilateral right to cancel your tour at any time before departure, for any reason whatsoever. The Company may also modify your itinerary, including changes to the tour operator, airlines, flights, or included services. In these cases, you will not be entitled to compensation or refunds for any inconvenience or disruption caused.
Client Options in Case of Itinerary Changes: Should the Company modify your itinerary after booking is confirmed, you will be presented with two options:
1. Accept the Amended Itinerary: You can choose to proceed with the tour as modified by the Company.
2. Select an Alternative Tour: The Company may offer you an alternative tour option.
It's important to understand that regardless of the option you choose, you will not be entitled to any compensation or refunds for the original itinerary or any changes made by the Company.
Broad Exclusion of Liability: The Company explicitly excludes itself from any liability for the following:
Maximum Liability Cap: The Company's maximum financial responsibility to you is strictly limited to the total amount you paid for your tour. The Company is not liable for any additional expenses you may incur due to unforeseen circumstances, itinerary changes, or service disruptions caused by third-party providers.
